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JOIN THE TEAM

JOB VACANCIES

Belgravia Guardians are currently looking to fill the following positions.

 

- Customer Relations and Sales Assistant (Hong Kong)

- Guardianship Operations Assistant (UK)

Customer Relations and Sales Assistant

Customer Relations and Sales Assistant (Hong Kong)

Start Date: Immediate

Hours: 10am-7pm (flexible according to schedule / school term dates)

Location: Hong Kong, Causeway Bay

Remuneration: Salary Range: $22,000-28,000 HKD  dependent on the candidate’s suitability and previous experience. Employees are able to join the company pension scheme.

Benefits include:  

  • Commission scheme incentives 

  • Flexible hours (the ability to start early and finish early)

  • WFH options with intermittent travel 

  • Well-being Benefits including Gym Membership

  • Opportunities to travel abroad

How to Apply: Please send a covering letter and CV to info@bg-london.com

THE ROLE

Belgravia Guardians is looking for a Customer Relations and Sales Assistant with excellent communication and strong interpersonal skills to join its dynamic and personable team in Hong Kong. As a leading UK guardianship services company, Belgravia Guardians place every child's welfare and care at our heart. Combining global education with local relationships, Belgravia works between Hong Kong and the UK to support students living away from home at British boarding schools.

Responsibilities

  • Support parents and students with any questions or queries they may have relating to Boarding School in the UK

  • To acquire, develop and retain relationships with potential new customers

  • Build and maintain excellent relationships with customers through clear communication and follow-up

  • Manage and respond to customer’s inquiries via all communication channels with excellent customer service skills

  • Identify issues and provide solutions for customers in a timely fashion

  • Maintain accurate system records on all inquiries, customer requirements and feedback

  • Sell all Belgravia and Partner Packages to Clients and Stakeholders

  • Carry out any ad-hoc tasks as required relating to your role which may include school or agent fairs and seminars or presentations for our clients

 

Requirements

  • Efficient, self motivated and comfortable to work in a fast pace environment

  • Excellent communication and interpersonal skills

  • Team Player

  • A ‘can do’ attitude

  • Flexible, resilient and able to work under pressure

  • Fluent Cantonese and Mandarin, along with English

  • Bachelor's degree holder preferred; fresh graduate welcome

  • 1+ years of experience in sales, customer service or the education industry an advantage

  • Proficiency in IT applications such as Google Suite and Canva or a knowledge in graphics design software is an advantage 

  • We offer a 5-day working week and a competitive remuneration package including medical benefits, flexible working and generous annual leave

Image by Blake Wisz

Join our extended family to be part of a dedicated team with relationships at its heart, and a global reach. The role provides opportunities for flexible working hours and engagement with experienced colleagues, schools, parents and students. It will suit someone willing to take on new initiatives to develop professionally and enhance our services whilst embracing both the pastoral and administrative challenges and opportunities inherent in working within education.

We would be delighted to receive your application. Please do get in touch if you would like to discuss any aspects of this position with our HR team.

THE IDEAL CANDIDATE: WHAT WE LOOK FOR IN YOU

Excellent communication skills and a drive to learn are key traits for this role. Coupled with great attention to detail, this will see you excel in this position. If you are a team player and have the appetite to learn and develop, this role is perfect for evolving and strengthening the skills we are looking for. You would be required to communicate with both external and internal customers and have the ability to work amazingly as part of a team as well as  working independently to strict deadlines. You will be a natural “people person” with a great sense of fun! We are looking for someone with professionalism, enthusiasm, and a willingness to go that extra mile.

GUARDIANSHIP OPERATIONS ASSISTANT

Guardianship Operations Assistant (UK)

Start Date: Immediate

Hours: 10-6pm (flexible according to schedule / school term dates)

Location: WFH with intermittent travel required around the UK

Remuneration: Salary Range: £24,000 - £28,000 dependent on the candidate’s suitability and previous experience. Employees are able to join the company pension scheme.

Benefits include:  

  • Commission scheme incentives 

  • Flexible hours (the ability to start early and finish early)

  • WFH with intermittent travel to the Midlands and East Anglia

  • Home office equipment contributions

  • Well-being Benefits including Gym Membership

  • Opportunities to travel abroad

How to Apply: Please send a covering letter and CV to info@bg-london.com

THE ROLE

The Guardianship Operations Assistant is an exciting multi-faceted position for a proactive individual with strong administrative skills and close attention to detail. 

The Guardianship Operations Assistant will be responsible for supporting the running of all critical day to day operations for our boarding school students based all around the UK. The reporting line will be to the General Manager and internally, you will also be working closely with the Head of Operations and the Operations Manager, as well as with the Hong Kong office. Externally, you will liaise with students and their families, school representatives from Heads and Principals, to House Master/Mistresses and Matrons, as well as Host Families and transport providers. 

Your role will consist of handling inquiries via all communication channels with excellent customer service skills, identifying issues and providing solutions for customers in a timely manner. You will build and maintain good relationships with school representatives, students and host families through clear communication and follow-up and maintaining accurate system records on all inquiries, student/host/schools requirements and feedback.

You will act as a Guardian for your allocated students and ensure that their requirements are met and adhered to wherever possible. This may include attending parent meetings and reporting back to the parents, coordinating the arrival and departure of international students, organising logistics to and from school and host families for 'exeats', half terms and school holidays, and coordinating host families for students to stay with during these periods. You will organise transport for any student logistics and manage any emergencies.

There may also be some ad hoc responsibilities from schools in regards to any of the students in our care. (E.g. pastoral emergencies, organising luggage transfer, rebooking of tickets, chasing students for work, or arranging doctor appointments) - this is an exciting role, which requires flexibility, enthusiasm and exceptional people skills. 

Image by Christina @ wocintechchat.com

Join our extended family to be part of a dedicated team with relationships at its heart, and a global reach. The role provides opportunities for flexible working hours and engagement with experienced colleagues, schools, parents and students. It will suit someone willing to take on new initiatives to develop professionally and enhance our services whilst embracing both the pastoral and administrative challenges and opportunities inherent in working within education.

We would be delighted to receive your application. Please do get in touch if you would like to discuss any aspects of this position with our HR team.

THE IDEAL CANDIDATE: WHAT WE LOOK FOR IN YOU

Attention to detail, excellent communication skills and a drive to learn are key traits for this role. As long as you have the appetite to learn and develop, this role is perfect for evolving and strengthening the skills we are looking for. You would be required to communicate with both external and internal customers, Google-Suite Skills are essential and the ability to work amazingly as part of a team but you’ll also be a dab hand at working independently to strict deadlines. We love working as a team so you will be a natural person with a great sense of fun! We are looking for someone with professionalism, enthusiasm and a willingness to go that extra mile in support of our stakeholders. 

A valid driving licence is a requirement. The ability to speak Cantonese and Mandarin is a plus.

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